Privacy Policy

Effective Date: 21/05/2025
Last Updated: 21/05/2025

Welcome to Pearlyminds (“Pearlyminds”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, mobile services, telehealth platforms, and in-person sessions.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. 🔍 Information We Collect

We collect information in the following ways:

a. Information You Provide

When you:

• Book a consultation
• Fill out forms (contact, assessment, or registration)
• Subscribe to newsletters or resources
• Participate in teletherapy or assessments

We may collect:

• Full name, date of birth, and contact details
• Medical and psychological history (voluntarily provided)
• Insurance or billing information (if applicable)
• Communication preferences and session notes

b. Automatically Collected Information

When you visit our website:

• IP address and browser type
• Device information
• Pages visited and session duration
• Cookies and analytics data

2. 🏥 How We Use Your Information

Your data is used to:

• Schedule appointments and deliver services
• Perform clinical assessments and provide treatment
• Communicate important updates (appointments, billing, resources)
• Improve our services and website functionality
• Maintain legal and professional records

We do not sell or rent your personal information to third parties.

3. 🤝 Sharing and Disclosure

We may share your information:

• With licensed clinicians providing your care
• With your consent, to coordinate with other healthcare providers
• With billing processors or HIPAA-compliant service providers
• When required by law (e.g. court order, safeguarding)

All third parties we work with are bound by confidentiality and security obligations.

4. 🔐 Data Protection and Security

We implement industry-standard safeguards to protect your information:

• Encrypted communication via HTTPS and secure telehealth platforms
• Access control to personal and health records
• Secure data storage compliant with privacy laws (GDPR/HIPAA)

Despite our efforts, no digital system is completely invulnerable. We encourage you to take care when sharing sensitive information online.

5. 🌍 Your Rights

Depending on your location (e.g. EU/UK), you may have the right to:

• Access and review your data
• Request correction of inaccurate data
• Request deletion of your records (where applicable)
• Withdraw consent for processing
• File a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@mindcarewellness.com.

6. 🍪 Cookies and Tracking

We use cookies to enhance your browsing experience, gather analytics, and remember user preferences.

You may adjust cookie settings in your browser or opt out of certain types of tracking (e.g., Google Analytics).

7. 👶 Children's Privacy

Our services are primarily for individuals aged 18 and above. For younger clients, we collect information only with parental or guardian consent and ensure compliance with COPPA and relevant local regulations.

8. 🌐 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal data.

9. 📅 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. If the changes are significant, we may notify you by email or prominently on our site.

10. 📞 Contact Us

If you have questions, concerns, or requests regarding your privacy, reach out to:

Pearlyminds Privacy Officer
📧 Email: privacy@pearlyminds.com
📍 Address: 123 Serenity Avenue, Wellness City, WC 45678
📞 Phone: +1 (555) 123-4567